Hello…my name is Todd Martin, the founder and team leader of
Your Claim Advocate. Your Claim Advocate team is a hail claim consultant and exterior restoration specialist, intended as being your 'one-stop hail claim shop'. As opposed to being a salesperson and rep for a single contractor, we are consultants that represent you and project manage for multiple contractors to bring you the best solution for you. This 'better solution' does not cost you any additional money as we are paid by the contractors we represent. It is a unique, client-centered approach to helping homeowners handle hail claims while minimizing the stress and unpleasant surprises. It is a concept that grew out of my value system (see below), a desire to do right by my clients, and was developed as a response to the manner hail-chasing contractors typically handle their business and 'sell' their clients.
Let me take a step back for a moment. I am a long-time resident of Colorado and married to my sweetheart of 18 years and have two beautiful teenage daughters, the loves of my life. My business is to assess hail damage, negotiate and reconcile hail damage repair work with insurance companies, and coordinate the resulting repairs (roof, gutters, painting, siding, windows, etc.)...and do it in a way that is in the best interest of my clients. Due to the response from homeowners, I've developed this concept into the Your Claim Advocate Team.
I learned early on in my hail claim career that there are four approaches to this business:
1) As an Estimator who is simply focused on price.
2) As a Salesman who is focused on getting the sale, not customer’s wants or needs.
3) As a Consultant who is more focused on the client's wants and needs.
4) As a Claim Advocate, a true consultant and trusted advisor for their clients.
Based on my background, work ethic and personal values, I choose the latter approach.
As your Consultant & Claim Advocate, I will listen and seek to understand your needs and goals and I will inform you of your options based on my extensive knowledge of the industry and help you to choose the best option for your particular situation and, together, we will create a solution that fits your parameters and gives you peace of mind, knowing that your project is being handled professionally and with your interests honored and needs met. In other words, the Consultant/Claim Advocate approach seeks to see the situation from the client's perspective.
I believe I bring an unusual and refreshing client-first perspective to the insurance claims and contracting industry. I’ve spent my life helping people navigate various challenging issues of life...